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Veteran Discount card Issue

 16th October 2020
Good afternoon, I wanted to provide you with an update to the issues relating to a number of veterans discount cards. we have identified the issue and a fix will going into place today, the cards affected will be ready to use again from tomorrow (17/10/2020). if you experience any issues with your card from tomorrow onwards, please contact the reward services team using the details below. Email: Hrops.Reward@sainsburys.co.uk Phone: 0207 695 4227 Thank you & Kind regards Reward services. Read more

Veteran discount card issue.

 16th October 2020
Good afternoon, we are aware of an issue impacting a number of our veterans discount cards from working in store and online. we are working on implementing a fix and will publish an update as soon as we have one. we apologize for any inconvenience this may cause. Thank you & Kind regards Reward services. Read more

Donate button added to website

 23rd September 2020
Jayne Graham has now completed the 48 mile charity ride for the Sainsbury Veterans Welfare Scheme & Grocery Aid and Mike Oakes will do his later after the sudden illness and hospitalisation of his father. The photos of Jayne show stunning weather on the day and backed up by husband Dave and a friend in a support vehicle. Well done all. Donations are still welcome as per the last copy of Veterans News and you can now donate anytime to the Sainsbury Veterans Welfare Scheme via the purple icon at the top of this website. Read more

REMINDER: Veterans Discount - Sainsbury's Argos

 15th September 2020
The Company announced that from 1st December 2016 working colleagues would be able to receive 10% colleague discount at Argos stores and 25% discount in Habitat. As a reminder, Sainsbury's Veterans who retired before that date are not be eligible for this benefit as they had never worked for the Combined Group. A Sainsbury's Veteran who retired before 1st December 2016 is not eligible for discount in Argos or Habitat. A colleague who became a Sainsbury's Veteran after 1st December 2016 is eligible to receive the discount at Argos and Habitat. If you have any questions please contact me via email at michael.oakes@sainsburysveterans.co.uk Read more

COVID 19 August Review

 17th August 2020
The Veterans Association Committee (VAC) continue to monitor the Covid- 19 situation and the Government guideline changes. The danger that cases could increase again if people relax their guard is now being seen around the world in new outbreaks. With these uncertainties and taking into account the health, safety and welfare of our veterans (who are in the most vulnerable group) the risks to our Veterans are still deemed to be too critical to allow a resumption of Veterans activities this forthcoming winter. The VAC advises Local Associations to cancel any activities or events for the rest of this year including Christmas lunches and Tinsel and Turkey holidays. Any plans for small events in 2021 should not commence until at least March and will be subject to review. There are reports of some venues going out of business where deposits have been paid so those planning events should take that into account before committing member's monies. Some coach operators are reportedly barring anyone who develops COVID-19, or fails a temperature check, so needing to make their own way home. Veterans must be pre warned if the local coach company adopts this stance. Much has already been done to minimise risks and we do not want to undo that good work and put anyone at risk. Read more

Shopping Update

 31st March 2020
As you know our country is experiencing an outbreak of the Coronavirus – COVID19. This has meant our elderly and most vulnerable members of our communities are being asked to remain indoors to keep them safe during this time. Sainsbury's has been working with the government to ensure we are “Feeding the nation” and of course making sure we are providing as much support to the most vulnerable has been at the heart of everything we are doing. We wanted to provide you with as much information as we could so you can choose the best course of action to take to ensure you are able to get those much-needed items during this time. Following feedback from our customers every Monday, Wednesday and Friday our supermarkets will dedicate 08.00-09.00 to serving elderly customers, disabled customers and carers. We are aware some of our elderly or vulnerable customers are struggling to book online delivery slots. We are doing our absolute best to offer online delivery slots to elderly, disabled and vulnerable customers. These customers have priority over all slots. Our customer Careline has been inundated with requests from elderly and vulnerable customers – we have had one year's worth of contacts in two weeks. We have proactively contacted 270,000 customers who had already given us information that meant we could identify them as being in these groups. Our customer Careline is working at full capacity to help other customers within these groups and we can give an additional 8,000 customers a day access to delivery slots over the phone. We have already booked in slots for 115,000 elderly, disabled and vulnerable customers last week and this number is growing every day. We are also working as quickly as possible on an option for people to register themselves as disabled and vulnerable on their online shopping accounts. If you live in England and you’re extremely vulnerable, you can get access to priority home delivery by visiting GOV.UK and searching Coronavirus extremely vulnerable. https://www.gov.uk/coronavirus-extremely-vulnerable If you live in England and you are over 70 years of age: You can get access to priority home delivery slots by calling us on 0800 953 4988 If you live in Wales, Scotland or Northern Ireland and you are vulnerable or over 70 years of age: We’re working hard to gather details of elderly and vulnerable people living in Wales, Scotland and Northern Ireland. If this applies to you, please call us on 0800 953 4988. We will receive the government database this week which tells us which people in England the government considers to be most vulnerable. Where these people are already registered with us, we will start to write to them next week to offer them a delivery slot. We are also working hard to secure details for vulnerable people living in Wales, Scotland and Northern Ireland. In addition to the above we've launched over 100 additional Click & Collect stores, where Online vans will be set up in the car parks and customers can collect from there without entering the stores. Please look out for updates on the veteran website https://www.sainsburysveterans.co.uk/ We have started to limit the number of people allowed in our stores and at our ATMs at any one time. We have also put queuing systems in place outside stores and will ask everyone to please queue at a safe distance of 2 metres apart. Since we put limits on the number of items people could buy, food and other essential items are on shelves for longer each day. We are reminding people in stores to keep a safe distance from other customers and from our colleagues. Customers buying petrol are being asked to pay at the pump where they can. We are reducing the number of checkouts we open in supermarkets, convenience stores and petrol filling stations to help our colleagues and customers keep a safe distance from each other. We are also introducing safety screens at every manned checkout to help keep our colleagues safe when serving customers. We are regularly sanitising all customer areas of our stores including chip and pin machines, baskets and trolleys. Please pay by card at the till if you can. If you are unable to pay by card and want to pay by cash, please use our self-scan tills which will stay open for cash payments. Many customers are now using our SmartShop app on their own devices when shopping in our stores. This means you can scan your own shopping as you go around the store, put food and other essential items straight into your own bags and pay for your groceries at a special till before leaving. Which means less interaction with other customers and colleagues and less time queuing to pay. Just so you know we really are doing our best to manage a very difficult situation. Demand for online grocery delivery is higher now than it has ever been. We are working hard to increase our online capacity and we are adding more slots in every day. But it is not possible for us to create enough slots to meet the current level of demand. We are seeing communities come together to work on this issue. We know that many people who can come into a store to shop are also shopping for others who can't access food online or get to a shop. We want to encourage and support this. If everyone who shops in store also shops for a person who is less able, it will go a long way towards getting food to everyone who needs it. On a final note if you're part of our Veteran Visit scheme, you and your visitor should follow the Government guidelines where it is strongly advised that you stay at home and avoid any face-to-face contact. Every person in the UK must comply with these new measures, which came into effect on Monday 23rd March. Try to organise phone or video calls to keep in touch instead. I hope all the information in this letter proves to be useful to you and helps you to determine the best way for you to shop and remain fit and healthy at the same time. Yours sincerely Yvette Mundy HR Support Services Manager Read more

Welsh Stores Minimum Pricing Legislation

 02nd January 2020
Colleague Discount on Alcohol – Welsh Sainsbury's Stores In Wales on 2 March 2020, new legislation comes into effect that will change how alcohol is priced. This is a legal requirement and we will need to be fully compliant. This change was adopted in Scotland in May 2018. What's changing? All alcoholic products sold in Wales will be subject to a minimum price of 50p per unit of alcohol. What does this mean for me? If you are shopping in a Sainsbury's store in Wales on or after 2 March 2020 – you will no longer be able to get colleague discount on any alcoholic products. This will make sure we do not break the law by selling alcohol below the legal minimum price. Where can I find more information? More information on minimum unit pricing can be found on the website: https://gov.wales/minimum-unit-pricing-alcohol If you have any questions regarding this change to our discount benefit for all colleagues, please call HR Reward Services on 0207 695 4227 or email HROps.Reward@sainsburys.co.uk Read more

NEW ONLINE ARCHIVE OPENS

 16th April 2018
NEW ONLINE ARCHIVE OPENS Visit www.sainsburyarchive.org.uk to explore the amazing story of almost 150 years of Sainsbury's history. Discover the products, places and people that made Sainsbury's a household name. IN ADDITION! We want to hear your stories and memories of working or shopping with one of nation's favourite retailer. To do this simply follow these three simple steps: 1. Visit www.sainsburyarchive.org.uk 2. Register with your name and email address. 3. Simply share your memory or upload an image via the Memories section. Sainsbury Archive Museum of London Docklands, West India Quay, London E14 4AL Phone: 020 7001 9852 Read more

New Discount Card Guidelines - Scotland

 04th April 2018
In Scotland on 1st May 2018, new legislation comes into effect that will change how alcohol is priced. This is a legal requirement and we will need to be fully compliant. If you are shopping in a Sainsbury's store in Scotland on or after 1 May 2018 - You will no longer be able to get veteran discount on any alcoholic products. This will make sure we do not break the law by selling alcohol below the legal minimum price. Read more

Tax Help for Older People

 16th September 2015
To find out more about tax help available for older people please see the document under our 'Useful Information' Section Read more

How do I use my discount card online?

 13th August 2015
Groceries Online To register your card for on-line shopping please call 0800 328 1700 option 2. If you get a replacement card, you will need to re-register your new card for Groceries Online as each card has a new issue number. To do this, you should call the Online Customer Care Team to re-register your new card on 0800 328 1700 Option 2. This will take up to 3 days and you will receive a confirmation email from the online customer team when your card is ready to use for Groceries Online shopping. Please ensure you plan your next online order so you do not miss out as you will not receive discount on your online shopping between now and when you receive your email. If you have any problems registering your discount card for Groceries online shopping, you can call the Groceries Online Customer Care Team on 0800 328 1700, option 2. Tu Clothing Online To use your card for Tu Clothing Online you must register your card by completing the Colleague Discount Registration form at help.sainsburys.co.uk/colleaguediscount. You will receive an email within 5 days confirming your discount card is now ready for use when you shop. If you get a replacement card, your details for Tu Clothing Online remain the same and you can continue shopping as usual. If you have any problems with your discount card for Tu Clothing Online shopping, you can email the Tu Clothing Online Customer Service Team at tucustomerservices@sainsburys.co.uk. Read more