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Frequently Asked Questions

Address and contacts for Manchester

Q.

What are the contact details of the Veteran Office in Manchester?

A.

Post should be sent to HR Admin - Veterans, Sainsbury's Supermarkets Ltd, 18th floor, Arndale House, Arndale Centre, Manchester, M4 3AL.

Email: Veteran.support@Sainsburys.co.uk

Email is preferred and ensures a quicker response for you.

Telephone Number: 0161 605 6520


Change of Address

Q.

How do I change my address?

A.

If you are in receipt of a Sainsbury's Pension you need to write to Towers Watson at Sainsbury's Pensions Team, Towers Watson, PO Box 545, Redhill, Surrey, RH1 1YX

You also need to update HR Services Admin who deal with The News magazine by emailing Veteran.support@Sainsburys.co.uk with address changes as well.


Discount Cards

Q.

I have lost my Discount Card, how do I get a new one?

A.

Contact HR Services Admin by emailing Veteran.support@Sainsburys.co.uk or write to them at their address:

HR Admin - Veterans, Sainsbury's Supermarkets Ltd, 18th Floor, Arndale House, Arndale Centre, Manchester, M4 3AL

Q.

My Discount Card is not working, can I get a replacement?

A.

Yes,  preferably by email  Veteran.support@Sainsburys.co.uk

Q.

How do I register my discount card for grocery shopping on-line?

A.

To register your discount card for online shopping, please complete the link below. Your request will be actioned within 5 working days by the Sainsbury's online team.

http://help.sainsburys.co.uk/SainsburysVeteransDiscount

Q.

Do I get a discount at Argos?

A.

Any colleague who becomes a Sainsbury's Veteran will be eligible to continue to receive discount at Argos and Habitat. For online discount to apply you will need to access the link below which will request discount online at Argos. Once completed Manchester will respond to the veteran with a confirmation email.

https://help.sainsburys.co.uk/veteranscolleaguediscount

If you are registering for the first time, please create an Argos.co.uk account. Once you have an Argos account, complete the details in the link above the Veterans support team can set up your discount.  An email to confirm that your account has been linked will be sent.

Q.

I can no longer use my discount card, do I miss out on this benefit completely?

A.

No, if for any reason you are unable to use your discount card you can surrender your card, by sending it to HR Admin - Veterans, 18th floor, Arndale House, Arndale Centre, Manchester, M4 3AL, and you will receive a Christmas gift of a £25 gift card each year instead 

Email: veteran.support@Sainsburys.co.uk

Q.

What happens if I am housebound through ill health and I do not have a spouse/civil partner who can do my shopping?

A.

You can apply via HR Services Admin for a 'house bound authorisation to shop card', asking for permission for a relative or carer to shop on your behalf. Discounts must only be claimed against your personal shopping. Email HR Services at Veteran.support@sainsburys.co.uk 

Reporting bereavement

Q.

My husband/wife/mother/father has passed away, who should I report it to?

A.

If the deceased was in receipt of a Company Pension you will need to contact Towers Watson on 0800 916 8087. The contact must be the next of kin or family member.

If the deceased was a Company Veteran but not in receipt of a Sainsbury's pension you need to contact the HR Admin team on veteran.Support@sainsburys.co.uk

If the deceased was the spouse of a Company Veteran please contact the team on the above E-mail address to ensure records are up-to-date.

Any query regarding shares of the deceased should be made to Shareholders Services on 020 7695 4018.

Selling Shares

Q.

How do I sell my Company shares?

A.

You need to contact Equiniti the Company share administrators.

Tel: 0333 207 6557 or write to:

Equiniti Limited, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA

Email: help.shareview.co.uk

Overseas calls: +44 (0) 121 415 0959

Lost Nectar Card

Q.

How do I get a new Nectar Card?

A.

You must contact the Nectar department direct on 0344 811 0811. Nectar cards are a Customer card and security questions were set up when the cards were originally issued.

Local Associations

Q.

I have moved and I would like to know if there is a Local Association in my area?

A.

You can see if there is a local association in your new area by visiting the Regions section of the www.sainsburysveterans.co.uk website. If still unsure please contact HR Services Admin by email at  Veteran.support@sainsburys.co.uk

Q.

I did not qualify to become a Veteran can I still join my local association?

A.

All ex-colleagues will receive a warm welcome from the local associations, you do not have to have qualified to become a Veteran to join.  Please locate your local group on the Regions map on this website, go to their page for more details.

Discounts

Q.

How do I get a discount on products eg. Car and travel insurance provided by Sainsbury's Bank?

Long Service Gifts

Q.

Do Sainsbury's still pay for repairs to long service watches?

A.

Unfortunately not, we no longer use Asprey/Garrards to supply our gifts, therefore we have no arrangement for repairs.  You can send to Asprey/Garrards for an estimate for the repair that is needed or alternatively, we advise to find a local jeweller who will be prepared to make the repairs.

Veteran Benefits

Q.

If I commute my pension to a one-off lump-sum, will I still be entitled to the Veteran benefits, including my discount card?

A.

 Yes, the benefits of the Veterans Association are not related to  receipt of a monthly Company Pension

Q.

Who can I contact regarding grants from the Sainsbury Veterans Welfare Scheme, including eligibility?

A.

Please contact Scheme Manager John Padgett

Email: jpadgett6688@gmail.com or Telephone: 020 8876 1869

Post: John Padgett, Scheme Manager, 2 Clare Lawn Avenue, London, SW14 8BH

Or contact your Welfare co-ordinator where available or regional chair.

More details are on this website under Useful Information-Documents

Veteran Benefits