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Frequently Asked Questions

Change of Address

Q.

How do I change my address?

A.

If you are in receipt of a Sainsbury's Pension you need to write to Towers Watson at Sainsbury's Pensions Team, Towers Watson, PO Box 545, Redhill, Surrey, RH1 1YX

If you are not in receipt of a Sainsbury's Pension you can contact Tricia Kouatila 0161 245 8105

Discount Cards

Q.

I have lost my Discount Card, how do I get a new one?

A.

Contact Tricia Kouatila 0161 245 8105

Q.

My Discount Card is not working, can I get a replacement?

A.

Yes, contact Tricia Kouatila 0161 245 8105

Q.

How do I register my discount card for grocery shopping on-line?

A.

You need to contact 0800 328 1700 opt.2

You will also need to contact this number if you request a new card, as it will have a different issue number

Q.

Do I get a discount at Argos?

A.

Any colleague who becomes a Sainsbury's Veteran after 1st December 2016 will be eligible to continue to receive the discount at Argos and Habitat.

If you were a Veteran prior to 1st December 2016 you are not eligible to receive the discount with Argos or Habitat.

Q.

I can no longer use my discount card, do I miss out on this benefit completely?

A.

No, if for any reason you are unable to use your discount card you can surrender your card, by sending it to Tricia Kouatila, at 17th floor Arndale House, Arndale Centre, Manchester, M4 3AL, and you will receive a Christmas gift of a £25 gift card each year. 

Reporting bereavement

Q.

My husband/wife/mother/father has passed away, who should I report it to?

A.

If the deceased was in receipt of a Company Pension you will need to contact Towers Watson on 0800 916 8087. The contact must be the NOK or family member.

If the deceased was a Company Veteran but not in receipt of a Sainsbury's pension you need to contact Tricia Kouatila on 0161 245 8105

If the deceased was the spouse of a Company Veteran please contact Tricia Kouatila on 0161 245 8105, to ensure records are up-to-date.

Any query regarding shares of the deceased should be made to Shareholders Services on 020 7695 4018.

Selling Shares

Q.

How do I sell my Company shares?

A.

You need to contact Equiniti the new Company share administrators

Lost Nectar Card

Q.

How do I get a new Nectar Card?

A.

You must contact the Nectar department direct on 0344 811 0811. Nectar cards are a Customer card and security questions were set up when the cards were originally issued.

Local Associations

Q.

I have moved and I would like to know if there is a Local Association in my area?

A.

You can see if there is a local association in your new area by visiting the Regions section of the website. If still unsure please contact Tricia Kouatila on 0161 245 8105.

Discounts

Q.

How do I get a discount on products eg. Car and travel insurance provided by Sainsbury's Bank?

A.

Visit www.sainsburysbank.co.uk/youchoose or contact Tricia Kouatila on 0161 245 8105

Long Service Gifts

Q.

Do Sainsbury's still pay for repairs to long service watches?

A.

Unfortunately not, we no longer use Asprey/Garrards to supply our gifts, therefore we have no arrangement for repairs.  You can send to Asprey/Garrards for an estimate for the repair that is needed or alternatively, we advise to find a local jeweller who will be prepared to make the repairs.

Veteran Benefits

Q.

If I commute my pension to a one-off lump-sum, will I still be entitled to the Veteran benefits, including my discount card?

A.

 Yes, the benefits of the Veterans Association are not related to  receipt of a monthly Company Pension

Q.

Who can I contact regarding grants from the Sainsbury Veterans Welfare Scheme, including eligibility?

Veteran Benefits