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Sainsbury's Journal July 2014

Life has been made that little bit easier for customers and colleagues thanks to a tasty little idea from Dene Townend (main picture). The Brighouse checkout colleague realised that bar codes on Cadbury’s Creme Eggs were often hard to scan and that customers generally bought more than one at a time. He suggested there was a multiple-buy option on the checkout PLU group for them. “It’s made a difference – most people buy these by the handful and if one won’t scan none of them will. I’m visually impaired so having the option to check these out as a multi-buy or pick-and-mix is a great improvement,” said Dene. LOUISE SAYS: Our confectionery team implemented this immediately as a result of Dene’s suggestion. The change didn’t cost anything and it will make life a lot simpler for both customers and colleagues. Journal 07 Your ideas in numbers 10 63,000 £25,591 £100 717 Sweet success Idea fits the bill Brush with genius Confusion over British and European clothing size comparisons led to an idea just clicking into place for Heaton Park colleague Hayley Parkinson. Colleagues were experiencing problems advising customers on the correct size and were having to search the internet for conversion tables. Hayley suggested putting a European sizing chart on the Tu clothing page of Connect so colleagues could always instantly find the sizing answers they needed. “A lot of customers are confused so it’s really fab that this has been put on online – it’s made everyone’s life much easier. Everyone’s really impressed that I put the idea forward, but the scheme is really simple to take part in – you just pop online and send your idea,” said Hayley. LOUISE SAYS: Our Tu clothing team agreed this was a great idea. The conversion chart was uploaded onto Connect for our colleagues, and on to our Tu website for customers to coincide with the launch of the Tu summer clothing lines. It will help colleagues answer queries about clothing sizes much more quickly and efficiently. When an engineer who was called out to repair a Groceries Online (GOL) D2D cradle simply cleaned the connectors using a brush, Richard Round had a flash of inspiration. Richard realised time and money could be saved by making the special cleaning brushes available instore. “The call-out charge for an engineer is £95, the D2D cleaning brushes are £6.46 each so it’s a fantastic saving. I’m chuffed my suggestion was acted on and takes out a pointless bit of the repair chain. It also proves the scheme really works, so I’m pleased,” said Richard, who is Assistant Zone Operations Manager (online). LOUISE SAYS: This is a great example of treating every pound as our own. Our Groceries Online team is now sourcing the brushes to include in a ‘repair it yourself’ kit for stores. YEARS THE SCHEME HAS BEEN RUNNING SUGGESTIONS RECEIVED SO FAR IN FUEL COSTS SAVED BY ONE IDEA IN LOVE POINTS FOR SUGGESTION OF THE MONTH THE MOST SUGGESTIONS RECEIVED IN ONE WEEK


Sainsbury's Journal July 2014
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